Focused Management Inc.

Oct 2019 – Present


  • Incident and change management
  • Ticket escalation
  • Network troubleshooting
  • Environmental, power, server and network monitoring

Ecco Select

Oct 2018 – April 2019

USDA / National Information Technology Center

Ecco Select won the management contract for the NITC Service desk in 2018.

  • Server OS troubleshooting (Linux, Windows)
  • Incident and change management
  • Ticket escalation
  • Network troubleshooting
  • Environmental, power, server and network monitoring

Constellation West

June 2018 – Oct 2018 Tier 2 Intermediate

USDA / National Information Technology Center

  • Incident and change management
  • Ticket escalation
  • OS troubleshooting (Linux, Windows)
  • Environmental, power, server and network monitoring

NTT Data

Jan 2018 – April 2018 Helpdesk Analyst

This was a temporary contract position available while someone was out having surgery.

  • Desktop support field services
  • On-site and remote desktop support 
  • Workstation, printer, network break/fix
  • Asset tracking and inventory management
  • Installation, support and troubleshooting

Apex Systems

Sept. 2017 – Jan 2018 Field Service Technician III

US Bank/Compucom/Apex Systems

  • Desktop support field services 
  • Workstation, printer, network break/fix
  • Installation of new workstations, printers and network devices
  • Complete work orders and corresponding documentation
  • Asset tracking and inventory management

City TeleCoin

Jan 2016 – Nov 2016 Linux Server Administrator

City TeleCoin is a telephone company providing services to prisons and sheriffs around the country. They utilize Asterisk and proprietary hardware systems for voice and video communications.

  • Installation of new server and network hardware
  • Configuration of server OS; Gentoo, CentOS, Debian and Ubuntu LTSP
  • Configuration of network devices; routers, firewalls, managed switches, wifi
  • Automation and scripting using bash and perl
  • KVM Hypervisor
  • Linux LTSP & thin clients
  • Nagios network monitor

National Center for Preservation Technology and Training

Jan 2012 – Jan 2014 Web Developer/Video Specialist

I worked a 2 year contract with NCPTT to develop web sites for the National Park Service.

  • Administration of Linux/Apache/MySQL/PHP Ubuntu server
  • Development of NCPTT and other park service web sites
  • Administration of content management system(WordPress)
  • Management of account
  • Video editing and live streaming with a NewTech Tricaster

S&A IT Services

May 2005 – Jan 2012 Field Technician

Field technician for Weyerhauser plants in the North Louisiana area.

  • Troubleshoot workstation, printer and network problems
  • Installation of new workstations, printers and network devices
  • Complete work orders and corresponding documentation
  • Asset tracking and inventory management

Fidelity Reserves

Oct 2005 – Jan 2007 System/Network Administrator

Fidelity Reserves is a debt consolidation company located in Mobile Alabama. I had the opportunity to build their network and server infrastructure in 2006 when they moved to a new building.

  • Responsible for Asterisk PBX/IVR/predictive dialer system
  • Responsible for data and voice circuits
  • Configuration of local and remote VoIP telephones
  • Design and implementation of office building LAN
  • Setup and Management of local Qmail, Apache and NIS servers
  • Management of Linux and Windows desktop systems
  • Integration of PBX and PHP applications

Directech SouthWest

Nov 2003 – Sept 2004 Special Projects

CommCraft was a DirecTV Home Installation Provider. I worked on projects to streamline the information flow; IVR, Hylafax, Qmail, webmail. CommCraft was bought out by Directech SouthWest.

  • Product research and development
  • Linux/Microsoft connectivity development
  • Published various internal documents on office processes and equipment
  • Implementation of automated telephone work order close out system
  • Implementation of automated mass faxing solution
  • Network administration responsibilities
  • Management of Qmail email server
  • Management of Winnfield office network security
  • Inter-company email technical support

Workhorse Systems

2000 – 2002 Computer and Network Technician

Workhorse Systems was a small computer repair shop located in Natchitoches Louisiana.

  • In office and on site hardware and software repair
  • OS and Application migration of customer computers
  • Windows9X, ME, 2K driver installation
  • Installation of misc. drivers and updates from the internet
  • LAN and WAN network consultation and installation
  • Server Setup (WWW, Email, Domain, Application, Database)
  • Research abstract compatibility issues
  • Crash recovery and problem solving
  • Desktop support over phone and in person

Vidos Communication

1999 – 2001 Network Consultant

I maintained the Desoto Parish School District network infrastructure through a contract federal grant known as E-Rate.

The universal service Schools and Libraries Program, commonly known as “Erate,” provides discounts of up to 90 percent to help eligible schools and libraries in the United States obtain affordable telecommunications and internet access.

  • Responsible for Desoto Parish WAN/LANs – Bay routers, NT Servers
  • Design/implement and trouble shoot WAN/LAN networks for customers
  • Setup Internet access for networked PC’s (modem, 56K, ISDN, T1)
  • Server Setup (WWW, Email, Domain, Application)
  • Network application setup without network server (peer-to-peer)
  • Installation of business telephone systems
  • Telephone and Computer network wiring
  • Customer Training (email, www, OS, applications)
  • Desktop support for teachers and administrators
  • Network and PC trouble shooting and repair

Worldnet Communication

1997 – 1999 Network Administrator

Worldnet Communication was a small ISP located in Leesville La. Worldnet provided dial-up service to about 2500-3000 customers in the Leesville area. It was bought out by AT&T.

  • Ensure functionality of Worldnet network (Linux and NT based)
  • Administration of RedHat servers – Apache, Qmail, FTP, RADIUS, Usernet
  • Design/implement/trouble-shoot remote sites and customer networks
  • Hardware upgrades and installation at local and remote sites
  • In-house telephone and computer network wiring